Satisfaction Guarantee

Our booksellers strive to maintain an excellence in customer service and customer satisfaction. With that goal in mind, our booksellers guarantee the condition of every book as it is described on our web site. However if you are dissatisfied with your purchase, you are eligible for a refund within 30 days of the estimated delivery date.

worldbookcafe Delivery
** Delivers in approximately seven to ten business days
    Order $00.00 to $100.00 = $9.00
      

*** Delivers in approximately one to two business days(Fedex)
   Order $00.00 to $100.00 = $25.00

Issue

1. Incorrect Book/Not As Described/Damaged

You are eligible for a full refund of the purchase price, including shipping costs, if your return is a result of an error on the part of the bookseller. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.

2. Book Did Not Arrive

You are eligible for a full refund of the purchase price, including shipping costs, if your book does not arrive between the estimated delivery date + 15 days and the estimated delivery date + 30 days. (For example if your estimated delivery date was November 1st, you would be eligible for a refund if the book still had not arrived by November 16th. You could initiate the return until December 1st.)

3. Changed Your Mind

If you've changed your mind about a book that you've ordered, please contact the bookseller directly to request a return. If the bookseller accepts your request, you will be refunded the price of the book (not including original or return shipping charges). The majority of our booksellers are happy to accommodate these requests.

How to Initiate a Return

You can initiate the return through your account. Find the purchase you wish to return in Your Account > Your Purchases > View Your Purchases, and click the [Request to Return Book] button on the Item Details page.

In any case where a refund is necessary, it is the responsibility of the bookseller to request and process that refund on your behalf through WBC. You may review the status of your order/refund anytime by going to Your Account > Your Orders > Track Your Purchases.

Return shipping costs are calculated as equal to original shipping costs.

If the bookseller used WBC payment service to process your credit card, the funds will be deposited back in your credit card account by WBC once the bookseller confirms they have received the returned item. After a return has been initiated, you are required to ship the book back to the bookseller (unless the item didn't arrive). We recommend that you use Tracking Information to ensure the bookseller receives the book; if not, the return may be cancelled. WBC will send you confirmation of the refund via e-mail.